| No. | Charter |
|---|---|
| 1 | To provide a safe and well-maintained passage to users through timely monitoring and maintenance of road furniture, pavement condition and drainage system. |
| 2 | To provide a response to user's complaints within 24 hours of a complaint being received. |
| 3 | To ensure the quick transit of users through the JSAHMS toll plaza. |
| 4 | To release information related to any related events to the public through news and information media to enable users to plan their appropriate routes. |
| 5 | To respond to accidents and incidents and provide appropriate assistance expeditiously. |
Client Charter
Outlines JKSB’s service commitments to provide safe, efficient, and well-maintained facilities for all bridge users.